The gadget is made by someone else. The way you’re treated is made by us.
Lumee is a small shop for practical things. We don’t manufacture them — we’re the people you buy them from, and the people who fix it when something goes wrong.
Buying a $30 gadget online means betting you won’t need help
The listing is cheap and the checkout is easy. The trouble starts afterwards. The thing arrives broken, or it isn’t what the photos suggested, and now you’re paying return freight on a $30 item, or arguing with a chat window, or working out that it’s simply not worth the twenty minutes.
So you keep it in a drawer. The seller counts that as a sale. It happens often enough that most people have quietly decided small online purchases are non-returnable in practice, whatever the policy page says.
We take the risk instead of you
Shipping is free and so is sending it back, for thirty days, for any reason — including deciding you just don’t like it. There’s no restocking fee and no requirement that the box be unopened, which would rather defeat the purpose.
That’s a deliberately expensive promise to make on inexpensive things. It’s also the only one that matters when you’re deciding whether to trust a shop you haven’t bought from before.
What every Lumee order comes with
Some things here carry our name and most carry the maker’s. We don’t think that should change anything about how you’re treated, so it doesn’t: the shipping, the returns and the person answering your email are the same either way.
Free shipping, every order
No minimum, no threshold to reach, no cheaper option we quietly downgrade you to at checkout. The price on the product page is the price.
Thirty days to decide
Not thirty days if the box is unopened. Thirty days to actually live with it and decide you'd rather not — then email us and a prepaid label comes back.
Returns cost you nothing
You're not paying freight to correct our mistake or your own change of mind. A return that costs you money isn't really a return policy.
A person answers
Email us and a human here reads it and writes back. Not a bot that offers you a help-center article and closes the ticket.
Have a look around
Everything ships free, and if it isn’t what you wanted, you have thirty days and a prepaid label to send it back.
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